Privacy Notice

Effective date: 01 March 2026

1. Who We Are

AquaCompliance Ltd is a regulatory advisory consultancy specialising in drinking water compliance, product approvals, and technical regulatory guidance.

Data Controller: AquaCompliance Ltd
Email: privacy@aquacomplianceglobal.com
Registered Office: 2 Cyril Place, Abertillery, Gwent, NP13 2EA
Company Number: 17058077
ICO Registration Number: ZC106339

AquaCompliance Ltd is registered with the Information Commissioner’s Office (ICO) in the United Kingdom.

We are responsible for deciding how we hold and use personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact Data

  • Name
  • Job title
  • Company name
  • Business email address
  • Telephone number

Client Project Data

  • Information provided during consultancy projects
  • Technical documentation containing contact identifiers
  • Correspondence records

Website Data

  • Information submitted via contact forms
  • IP address
  • Browser information

Administrative Data

  • Billing contacts
  • Contract information
  • Financial correspondence

We do not intentionally collect special category personal data.

3. How We Use Your Data

We process personal data to:

  • respond to enquiries
  • provide consultancy services
  • manage contracts
  • issue invoices
  • maintain business records
  • improve our services
  • comply with legal and regulatory obligations

We do not sell or rent personal data.

4. Lawful Basis for Processing

Under UK data protection law, we rely on:

  • Responding to enquiries: Legitimate Interest
  • Providing consultancy services: Contract
  • Managing clients: Contract
  • Accounting & invoicing: Legal obligation
  • Operational administration: Legitimate Interest

5. How We Store and Protect Data

We implement appropriate technical and organisational measures including:

  • secure cloud storage systems
  • access-controlled document environments
  • password-protected devices
  • restricted file permissions
  • reputable hosting providers

These measures are designed to protect personal data against loss, unauthorised access, or misuse.

6. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods:

  • Client project records: up to 7 years
  • Financial records: 6 years
  • Business correspondence: up to 6 years
  • General enquiries: up to 12 months

Data may be retained longer where required by law.

7. Sharing Your Data

We may share personal data where necessary for the delivery of our services, including with:

  • accredited laboratories and testing facilities
  • certification bodies and regulatory authorities
  • professional advisers such as accountants, insurers, and legal advisers
  • IT, cloud storage, and hosting providers

Such parties act as independent data controllers or processors depending on their role and are expected to handle personal data in accordance with applicable data protection law.

We do not transfer personal data outside the UK unless appropriate safeguards are in place.

8. Your Rights

You have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion
  • restrict processing
  • object to processing
  • request transfer of your data where applicable

To exercise your rights, contact: privacy@aquacomplianceglobal.com

9. Complaints

If you have concerns about how your data is handled, please contact us first so we can address the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk

10. Updates

We may update this notice periodically. The latest version will always be available on our website.